Frequently Asked Questions

Will we need to have a meeting to discuss my website?

Although the majority of our work is for small businesses, clubs, charities and individuals in Dorset and South West England, we are happy to work with anyone, anywhere. Most of our website builds are completed with communication via email and instant messaging. During the build process your website will be available via our password-protected development server – we will liaise with you regularly to discuss the design and content in order that the website and its functionality are exactly as you require.

How long will it take for my website to be built?

The timescale is often dictated by the client. The most common delay in the creation and completion of a new website is waiting for content (draft text/photos/other images) to be sent to us. Other factors, such as the complexity of the website and our workload, also dictate the timescale. If you have a deadline in mind, we will endeavour to meet it for you.

How much will my website cost and how do I pay?

The total price will be as set out in the quotation submitted by us. Typically the price will be £500 to £3500 depending on a variety of factors. We require a 50% deposit to begin work, and the balance is due upon completion. We accept payments by cash, cheque and bank transfer. Please make sure you have read and understood our Terms and Conditions.

Once my website is completed, what aftersales support do you offer?

We support and maintain every website we build and host on our managed hosting platform. We are always available should you encounter any problems with your website. We are happy to help you update the content of your website if it is hosted with us. Websites hosted with us are kept secure and are backed up daily.

How do I update my website?

Every website we build is powered by the WordPress content management system. A content management system allows you to easily update your website’s content in any web browser. If you are not comfortable updating your own website, we are happy to help you do it (your website must be hosted with us).

Why WordPress?

WordPress is the world’s leading web software and content management system. WordPress is free, open source, easy to use, future-proof and flexible. Hundreds of individuals around the globe maintain WordPress’s open source code and thousands of WordPress plugin developers contribute enhancements to WordPress’s out-of-the-box functionality. WordPress powers more than 28% of the web. To find out more about WordPress, see Wikipedia’s WordPress page.

Will my website work on smartphones and tablets?

Yes. Every website we build uses responsive web design to ensure an optimal viewing experience – easy reading and navigation with a minimum of resizing, panning, and scrolling – across a wide range of devices, from smartphones to desktop computer monitors. It is estimated that over 80% of internet users will access the web from smartphones and tablets in 2017.

How much will it cost to host and maintain my website?

Twelve months of managed hosting and WordPress maintenance is included in the price of your website. During this period we will keep your website secure and backed up and keep WordPress and all plugins up to date. Each subsequent year of managed hosting and WordPress maintenance costs £175 (payable annually, in advance).

Will I get email with my website?

The short answer is no. But if we register a domain name for use with your website (or you transfer an existing domain name to our managed hosting platform) then we can supply you with as many forwarding email addresses, e.g. you/sales/help etc @ yourdomain.com, as you require. Forwarding email addresses forward all email directed at yourdomain.com to an existing email account. We do not charge extra for this service (it is included in the annual fee for managed hosting). If you do not already have an email account or you would like an email account to use exclusively with your website, we recommend using one of the free email services like Gmail. Gmail is feature-rich, powerful and offers over 15 GB of storage. Gmail also allows you to send email from your forwarding addresses. We are happy to set this up for you.

Please don’t hesitate to contact us if you have any other questions.